Skip to content

Vodafail Case Study

Share on facebook

21203 Someone from WA thinks vodafone is Be carefull recharging useing the phone app on pre paid with credit cards. at 26 Mar 2012 07:15:22 PM

Today i sent 2 requests to recharge my pre paid mobile account via my phone useing my CC Card ($100). The money had been taken out twice but still no credit...They gave me $10 credit so i could call my bank to confirm and yes my bank had confirmed it then i got got disconnected as the $10 had run out. Vodafone said i had to fax through the details and i will get the money back in 6 to 11 working days and no compensation in anyway. I just had to suck it up.
Even though ive wasted a few hours on the phone with them and not been able to make any more calls all day because i didnt want to give them any more of my money. Not a happy.

Share on facebook

21202 Someone from NSW thinks vodafone is at 26 Mar 2012 03:59:05 PM


Share on facebook

21201 Someone from SA thinks vodafone is No Coverage Kadina/Moonta at 26 Mar 2012 03:36:17 PM

Just looked at the Vodafone Coverage Checker and it says no coverage for Kadina & Moonta area's so whats going on with the coverage map displaying no coverage for these areas to date.
Supposed to be a coverage improvement but the coverage map previously showed coverage for these areas, now it shows nothing in Kadina & Moonta SA

Share on facebook

21200 Someone from NSW thinks vodafone is No sms messages at 26 Mar 2012 01:49:00 PM

I haven't received any text messages today being March 26 2012 ... very frustrating

Share on facebook

21199 Someone from QLD thinks vodafone is Like the Qld Labor party at 26 Mar 2012 11:11:11 AM

The only organisation loosing its customers faster than Vodafone is the the Labor party in the Queensland election. Some similarities are deceiving their customers, lying, covering up, making promises that aren't kept (its been 2 years that they have said that they have been improving the network)and a complete lack of service and support. Fortunately, I have only 2 months to go and it goodbye Vodafone forever.

Share on facebook

21198 Someone from WA thinks vodafone is Facebook charges but do have Facebook account at 26 Mar 2012 09:51:17 AM

I have been with vodafone for over there months and continue to receive Facebook charges on daily basis even though I don't have account. Bills are now getting charged on different days and at higher rates which is impossible. Vodafone simply cannot explain. Useless wish I used another provider.

Share on facebook

21197 Someone from Somewhere else thinks vodafone is Please read at 26 Mar 2012 01:45:17 AM

I have been going through this site for the last 1 and a half years. I can totally empathize with the sentiments that most of you share. Quite a lot of it is against the customer care overseas. This is a part of cutting costs which companies world wide are doing, specially where it requires providing a service.
I can only say this:-
Whenever you are dealing with 3 or vodafone or any other mobile service provoders, just before you end the conversation, ensure you have summarised every thing. After that, ask the rep to send you the copy of all communication (Via email or post) and ensure they give you a reference number. That way you can always have something in writing. Plus this is a right that the TIO has provided to the customer.
If anyone says that they dont have that facility, tell them they are wrong and they can look up in the TIO website.
If they say they dont have access to internet, tell them its a lie because everyone out there has been provided the access to some basic sites like,,

Share on facebook

21196 Someone from NSW thinks vodafone is Total at 24 Mar 2012 11:45:56 PM

For the past 5-6 weeks my service has been SHOCKING, I'm up now (12.39 in the morning) because I can't use the net during the day it just keeps being incredibly slow or non existant and I've taken to walking up the street to use a neighbours phone or get a reasonable (though not without occassional disconnets) on my mobile.

I phoned customer service about 3 weeks ago and they said I could either terminate my contract and return my phone or I could have 3 months free. Having been with vodafone for 2.75 years and knowing that most other telcos wifi in this region is pretty bad or non existant I took the 3 months because they said the problem was because they were upgrading and that must be what was causing the issues, so once the upgrades are finished my service should be better, though I'd just be happy if it was back to the service I had prior to the current problems.
Today I checked my bill to see if they had kept their word, and guess what, they've billed me! Insult to injury, I'm up until 3am some days trying to get stuff done on the net, because of your lousy upgrade issues and you don't keep your promises that were made to keep a customer, well done vodafone.

Share on facebook

21195 Someone from NSW thinks vodafone is Dire trouble at 24 Mar 2012 10:58:23 PM

According to The Sydney Morning Herald on 22 March, V.fone have lost 500 000 customers and $350 million They are facing a huge challenge to restore their customer base. I can't imagine that many of the customers whom have left, will be returning. I left for Telstra (after 15 years with V.fone) and I am a very happy customer. I am not contemplating returning to V.fone. They might have a new CEO but personally I reckon in five years, V.fone will be finished in Australia. Their network is still poor and I customers just keep leaving.

Share on facebook

21194 Someone from NSW thinks vodafone is Absolute Fail at 24 Mar 2012 08:39:07 PM

no connection - SOS call only.
Location: Sydney CBD

Share on facebook

21193 Someone from QLD thinks vodafone is going to reap what they sowed at 24 Mar 2012 09:24:32 AM

I no longer have a problem with Vodafail.

I gave them the flick 3 days ago to go with another company after 17 YEARS!

17 years with mostly good reception & a reasonable deal. However from about a year ago nothing but aggravation.

Actually I tried to switch to Telstra at their ultra state of the art (?) new local store after being politely attended to by a nice attentive young lady on my initial visit. However on the follow up to sign up for the negotiated package deal, I was informed it was her day off & none of the disinterested bunch of retards could find my already negotiated deal & were not interested enough to give me any kind of help because they had more important things to do like squeezing their pimples & setting up the new 4G giant size plastic icon.

Gave the situation a little thought & went over to the Optus shop where I was treated as if I was a long lost member of the family. So based on nothing more than being treated like an actual person instead of a statistic I ended up with a far better deal on 2 phone deals & a broadband line account.

So far in 3 days I have had every inquiry & set up problem answered satisfactorily & (almost) immediately. I have read the online forums & there are pros & cons with all the telcos but as far as I'm concerned the most important thing is to be able to communicate with someone if there is a problem & I'm getting that now.

So bye bye LARA, bye bye totally no reception most of the day, bye bye hanging in a phone queue for 3 hours until Mumbai answers with total denial of anything I want to happen. Bye bye after 17 years of being a customer who always paid on time!

If anybody from Voadafail gets to read this -- kiss my ar-e! Bye Bye!

Share on facebook

21192 Someone from VIC thinks vodafone is Very bad at 23 Mar 2012 10:31:51 PM

I was switching to vodaphone from three mobile. As I have a locked phone, I asked the agent (from offshore) if they can check first if they can unlock my phone as I got it from ebay. Agent said, "Sorry, you are not a vodaphone customer yet, call back when you are." I should have packed my bags then.

Took a week before they moved my account, and as expected, the vodaphone sim will not work on a 3 mobile.

Gave them a call, and for a week, they said, just wait, the vodaphone sim will eventually work. Of course it didn't.

They sent me a refurbished nokia x6 after another week, which would turn off at the slightest nudge.

Complaining again, an agent promised to credit me $$$ to buy a nokia x6, but as they are offshore, didn't know Vodaphone has pulled out the model in Melbourne (it took hours to get this concept through).

Good thing I wasnt able to buy as a week later, no money has been credited to my account yet. I called back and THEN they clarify, it will be used to offset my monthly bills, and not transferred to my bank account. (how could you then by a phone with it, then?)

Bargaining ensued. They offered to replace the phone with something like a Nokia 3210 (just those old old models), then switched tactics to a Galaxy... but only just remembered at the end of the conversation that they are putting me on a 2 year contract, offered a refurbished Blackberry but would not have a battery, or anything else for that matter.

Finally, they promised to send me a new smart phone... fingers crossed, they're not pulling my leg anymore.

Share on facebook

21191 Someone from NSW thinks vodafone is Playstation vita Fail at 23 Mar 2012 09:01:06 PM

Vita bought from a Sony store with a Wipeout 2047 Vodafone free game deal sticker on it - code given by VF for the AU playstation store for game is invalid, Vodafone have denied that they have to help me and asserted that this is a Sony issue. Sony say its a VF issue and transfered me through to a VF AU number, where I spoke to someone whom was obviously in AU. VF have agreed to get back to me Monday at this stage.

Share on facebook

21190 Someone from NSW thinks vodafone is Terrible at 23 Mar 2012 08:37:59 PM

I live in Marsfield, work in Roseville. Both places give me terrible reception. Moving the phone LITERALLY inches will cause the receiption bars to go from 3 out of 5 to 0 (SOS only). It is totally unworkable. I use an iPhone 4.

Share on facebook

21189 Someone from QLD thinks vodafone is The worst kind of fail at 23 Mar 2012 05:32:21 PM

Long story here

Got a iphone3g sometime in 2010, I think about april. I had intermitant 3g signal at my home address and at work I had almost zero reception. Seems these are the 2 places I use my phone and both were suppose to have full coverage I began negotiations to be excused from my contract due to poor service. Several months and many many cals later I was allowed to return the phone and cancel the contract with no discharge fee.
Some dates here are aproximations but are still fairly accurate.
August 2010 Ported phone number to Telstra
Septempber 2010 Handset sent back to VODAFAIL

I thought all was good at this point.
OCT - NOV 2010 Recieved call from NRG (debt collection agency) that I had a debt of approxmately $1300 ( the Balance of the contract). Told them The was no debt and to speek to vodafone.
Call Vodafail straight after NRG. THe consultant said the handset had not been recieved, It was sent registered post. They promised to call back and never did. 1 week later I called them and they said the handset had been found, the debt would be recalled and I would have no outstanding balance.

Febuary 2011 Receive call from NRG about that $1300 debt. Told them the same story again and that they need to take it up with Vodafone.
Called Vodafone who said they would sort it out and call me back. Once again they established there was no debt and couldnt understand why NRG had the file.
Never got the call back, I rang them back complained again about the lack of call backs. They reiterated that it had been sorted and that there was no Debt.

Fast forward to 2012. ( I thought it had been sorted.)

March 2012 Apply for credit card with my bank and get declined due to a default on my creditfile.
Do a Veda credit check and discover vodafone have defaulted me for the $1300
Call Vodafone and once again I am told there is no debt. I tried to get my history from the consultant and after alot of arguing I manage to get this info.

April 2011 Default placed against my name.
August 2011 Handset Is finally logged in properly. Aparantly due to a mistake / mistakes in the warehouse the data was never sent to another department of vodafone. (not sure how it works exactly consultant was very vague)
The default against my name was suppose to be withdrawn but for what ever reason it wasn't.

I asked the consultant if I could have a full history of my corespondance with them so I might better be able to sort things out with my bank and I was refused.
I was told Sorry. I will email you a letter about there is no outstanding debt, and the default has been recalled. ( sorry about the wording cant remember exactly what he said.

I estimate I have spent 15+ hours on the phone trying to sort this out over 2 years.

Share on facebook

21188 Someone from SA thinks vodafone is three roaming ends? at 23 Mar 2012 03:29:00 PM

Message on my Telstra phone that the 3 roaming ends on 31st august 12 so does that mean that the 3telstra GSM roaming also finishes on this date? dont know as VHA have yet to inform customers of the end date for the 3 brand in AU.
I would appreciate VHA letting me know asap when the 3 brand finishes and the Telstra GSM roaming stops.

Share on facebook

21187 Someone from VIC thinks vodafone is Appalling at 23 Mar 2012 11:54:36 AM

I make approximately 20 calls a day with each call lasting about 15 minutes. Over half of these calls drop out - normally after about 4 minutes. Often I am stationery for these calls and the call starts with full signal then it drops out for up to a minute but sometimes just a second. It's a diabolical state. Who wants to do business with the guy who's phone cuts out every time you speak with him? I'm fuming

Share on facebook

21186 Someone from SA thinks vodafone is A Big Fat F-ing Zero at 23 Mar 2012 06:42:12 AM

Vodaphone USB modem [pre paid] have major issues connecting to network. Biggest issue is if you actually connect and use the modem,the computer then it refuses to let the computer shut down. Not using the modem results in normal shutdown. check on other compters same thing. Updated software,Shut down certain ways etc.etc still does it. Vodaphone are no help "its not our modem". You are doing something wrong. Well tell me what I need to do so I can FIX the problem. I have 20yrs experience in the computer industry: which is 19.85yrs more than the person who is informing me that I am doing something wrong. Should have known better.

Share on facebook

21185 Someone from ACT thinks vodafone is at 22 Mar 2012 08:04:09 PM

No reception been with Vodafone for4years most expensive service provider as they charge you roaming as the network reception is so poor had 4months to go on my contract they reckon to leave will cost me $230 good luck getting that

Share on facebook

21184 Someone from NSW thinks vodafone is No 3G internet at 22 Mar 2012 07:09:44 PM

Isn't it a crime to take my money and not provide a service in the CBD of a major Australian city?

Share on facebook

21183 Someone from NSW thinks vodafone is Verrrry fail! at 22 Mar 2012 05:52:32 PM

I am just wondering if anyone else in the inner west of Sydney is experiencing no service at the moment or if it's just my phone?

Share on facebook

21182 Someone from NSW thinks vodafone is VERY at 22 Mar 2012 05:40:59 PM

Very weak signal, poor reception and lots of drop out for phone.
Internet at Kellyville Ridge is very weak with one bar signal only usually not worth using.

Share on facebook

21181 Someone from VIC thinks vodafone is at 22 Mar 2012 04:35:42 PM


Share on facebook

21178 Someone from SA thinks vodafone is no coverage at 22 Mar 2012 10:24:24 AM

cannot cancel as i am on plan as i being told. the sale rep keep pestering me to sign onto a new plan for next 6 months ( no contract .. yah right ... ) to get a Samsung galaxy or ipad ...

Share on facebook

21177 Someone from NSW thinks vodafone is Change is coming at 22 Mar 2012 07:05:49 AM

Glad to see a new CEO coming in....let's now hope things get sorted and we get good service, good network at cost effective prices.

Goodbye Nigel

Share on facebook

21176 Someone from VIC thinks vodafone is Pretty failed at 21 Mar 2012 11:54:23 PM

For some reason I have no reception for the past 24hrs. Unfortunately I seem to be the only one in country Victoria that is still with Vodafone.
Perhaps the blame lies with my phone, but I think that this is unlikely. How do I find out?

Share on facebook

21175 Someone from WA thinks vodafone is EXTREME at 21 Mar 2012 06:38:07 PM

Myself, my partner, colleguae and atleast 5 other people residing in Kalbarri WA have lost Vodafone network coverage since Tuesday 13th March (over one weel now). I phoned the first day I lost coverage to be told it was an issue with my handset. Funnily enough it was picking up other networks and then I realised it would be Vodafone seeing as just about every person I know using Vodafone in my area has lost coverage as well. Upon calling back I was again told it had to be my handset - mentioning the others who had the same problem, the customer service person confirmed there was a network problem. When my collegaue phoned, she was told it was her handset, and again Vodafone eventually admitted it was their network except a comment was made that a tower was being upgraded in our area over the next 12 months! As I was in desperate need of a means of contact being 6 months pregnant and loosing all of my exisiting vodafone credit, I phoned back again to request the phone be unlocked at no fee. Again a new customer service person tried to tell me it was a handset issue and offered $5 vodafone credit which obviously can't be used. After words with the manager at the time I convinced them to agree to drop the unlocking fee of $75 which was more than 48 hours ago (I am still unable to unlock the phone online.)
So here I am left wondering, how many others have had this problem and are turned away by Vodafone to say it's a handset issue. I especially am frustrated that I do not have a reliable means of contact as I cannot use the Vodafone network at all and am still waiting on them to unlock the phone so I can use a network that will provide service. After being a Vodafone customer for over 4 years I am extremely disguisted in the service and that no announcement was made to give notice of the network problem. Simply buying another phone is not a suitable resolution for me as it's well past it's return date and had been working for many months prior.

Share on facebook

21174 Someone from NSW thinks vodafone is very at 21 Mar 2012 04:50:52 PM

piss poor coverage in medowie, nsw

Share on facebook

21173 Someone from NSW thinks vodafone is Extremely at 21 Mar 2012 04:41:07 PM

I just had a call from a call centre in India asking, with attitude, about a non-payment of a bill. I advised him that it was paid...and lo and behold, he found it. I then asked him what the problem was with the website when I tried to pay. Apparently, he didn't have that information on him.

As a customer of somewhere between 15 and 20 years, I requested a phone call from someone in Australia to explain why I'm receiving harassing phone calls from India when my account has always been paid.

An hour later, I received another call from India advising me that there is not a single Vodafone employee based in Australia. Can this be really true?

Share on facebook

21172 Someone from NSW thinks vodafone is Not improving as promised at 21 Mar 2012 02:13:40 PM

For a period of 4 days from 13-17 March, it took over 10 attempts to make a call out at my home location, which has had relatively decent coverage prior. Client calls wouldn't even reach my voicemail - they would be faced with a "beep, beep, beep" and then a failed call. I run a business from home, and Vodafone had failed to give me notice of some 'upgrades' that were going to create blind service spots. It was after the fact that Vodafone acknowledged the issue - and due to monetary loss I potentially incurred, offered to give me a 50% discount on my plan for 3 months. If service gaps continue, I'll be cancelling my contract.

Share on facebook

21171 Someone from VIC thinks vodafone is Data is slower that dialup at 21 Mar 2012 01:26:12 PM

Bought 5 sims and seeking to change

Share on facebook

21170 Someone from ACT thinks vodafone is getting worse at 21 Mar 2012 01:24:42 PM

my recption has never been 100%, but it seems to have gotten worse in the last 4-5 months or so. I sit next to a huge window at work, but have to get up and go outside to be heard when someone calls (if I'm in the office, it breaks up to the point that it will cut out eventually). Also, I have been getting a lot, like 40-50%, of my texts very late. Example, the other day I received 3 incoming text in a row at 5:30pm that were all marked as being sent to me at 2:10pm, 2:30pm, and 3:45pm. What's more, I lose reception completely when I go into buildings such as the mall, or grocery stores, etc... Further to this (pauses to take breath...) I can stand in one location (i.e. my lounge at home, office at work, outside on the street in the city) and watch my reception bars go up and down, up and down, and my network change from E, to H, to G at random. And the internet is painfully slow - always has been. I am on a contract, but wonder whether this is enough to get out of it with minimal penalty so I can switch to a more dependable telco. Like I said, it always happened from time to time, but recently it is happening far too often, and I can't justify paying for a service that is this bad.

Share on facebook

21169 Someone from QLD thinks vodafone is Pretty Damn Good Tonight !!! at 21 Mar 2012 12:56:53 AM

No Telstra 4G and 3G service in Broadbeach tonight. Glad I still got my Vodafone dongle, getting quite reasonable speeds here at Jupiters Casino - doing an on-line product demo, 1am :) lol

Share on facebook

21168 Someone from ACT thinks vodafone is 547 at 20 Mar 2012 11:03:54 PM

probleme internete connection failed

Share on facebook

21167 Someone from NSW thinks vodafone is compleetly at 20 Mar 2012 10:01:41 PM

No reception at home and no reception at work..I dont know what i am Paying for Monthly$30...Totall Waste...

Share on facebook

21166 Someone from WA thinks vodafone is customer service now closing at 6pm sydney time!!!! at 20 Mar 2012 09:15:32 PM

For all western Australian customers this is just shocking. Something really needs to be open for WA customers in the afternoon/night why is it that countrys like nz have a 34hour help service but Australia doesnt

Share on facebook

21165 Someone from QLD thinks vodafone is inexcusable at 20 Mar 2012 08:30:33 PM

Over the last year the reception issues have gotten to the point i can only txt message from my house and ONLY if i hold my phone near the front windows.. I have nearly thrown my phone in frustration at the drop outs and delays in txt messages... So infuriating!!!! NOW my phone has been locked to incomming calla and outgoing with no warning and my bill is not overdue!!! I have been with this company 7 years too long.. I will be investigating my rights tomorrow...

Share on facebook

21164 Someone from VIC thinks vodafone is almost unusable now at 20 Mar 2012 05:52:38 PM

call quality deteriorated lately to almost unusable in Docklands, Melbourne CBD.
All the promises of new network are just rubbish.Have been asked to wait by VF customer services and that upgrades are scheduled for October 2011. last drop of patience gone now.

Share on facebook

21163 Someone from VIC thinks vodafone is Awful at 20 Mar 2012 02:57:41 PM

Every single time I'm on the phone, my calls drop out. I have called Vodafone repeatedly about this issue, they have said they have installed new phone towers and in the meantime gave me a discount on my bills, but there is absolutely no improvement. They should be finished reception upgrades by now, but it is getting worse, not better.
I'm so tired of carrying on a conversation punctuated with "What? I can't hear you, you're dropping out."
Really considering terminating my contract and going elsewhere.

Share on facebook

21162 Someone from QLD thinks vodafone is bad reception at 20 Mar 2012 12:24:10 PM

I was on three for a couple of years for my wireless broadband and was quite happy. Soon after the vodafone takeover things went downhill fast and reception and speeds forced us over to vodafone. BIG MISTAKE AND WHAT A MESS.
I got my new usb dongle last week and the installed software, whilst installed (windows 7, modern high end pc for graphics work) would not load properly. I was informed it did not need to work through the sofware and I could connect manually which I did, but very inconsistant. Was told I have usb conflicts so was sent the pocket wifi and told this would work as I do not need usb connection. When arrived, did not work unless I used it with my usb cable. Then told my pc did not support WiFi, which they should have established before sending me the device. Even connected the speed is far, far worse than when I was on the old three network. They conclude there may be problems with the local transmitters and that they will pass on the their back room people who would contact me within 72 hours. For goodness sakes if they can not find out in a few minutes whether or not they have tower issues, they have lost the plot. Both me and my wife, she signed up with the new dongle at the same time, have spent hours every day trying to get back to where we were with Three, never mind a better speed, and we can not advise more strongly for people to stay away from this very disfunctional company. We are both out do-day to cancell our contracts and check out someone who can deliver, as this company spouts their capability but fail miserably, whilst still taking peoples hard earned dollars, and wasting their valuable time over complaint phone calls.

Share on facebook

21161 Someone from VIC thinks vodafone is Billing at 20 Mar 2012 11:20:33 AM

In Oct 2011 Vfone advised me to move to a new 135 plan for 3 Phones and 3 data devices. Vfone found a problem with 3000 missing tech fund on my current account. They billed me 2000+ for nov/dec when they finaly sorted out their accounts issue. I told them I was NOT paying this amount as I should be on 135+gst. Many emails and phone calls now I cannot contact the Australian person as they do not return calls or emails. I ended up with Indian call centre HOPELESS ! They tell me that I am on 135 plan for 3 phones + 90 plan for data that I never agreed to. I have their email stating the plan inclusions at 135. I am now left with overdue of 440 these guys must have the accounting system from the stone age.

Share on facebook

21160 Someone from WA thinks vodafone is Shite at 20 Mar 2012 11:04:31 AM

Well... looks like Data service is out in Perth (again!!). So sick of vodafone. - I haven't paid them a cent in over 8mths (due to multiple complaints, they have waivered my monthly access fee) - even this isn't enough anymore. Constant delayed texts & voicemails. Texts go missing (both send & receive). Call drop outs/patchy. Data is slow (when it works!). Rude customer service...

A free iPhone4 and no monthly charges (of $50p/m) isn't enough for me anymore. I'm getting out. They are the most useless "service".

Share on facebook

21159 Someone from VIC thinks vodafone is at 20 Mar 2012 07:21:19 AM

No voicemail access for the past 2 days!

Texts come through ok (I'm assuming that I'm getting them all, but who would know...) and I can leave a message on my own voicemail - but can't access it!

Share on facebook

21158 Someone from Somewhere else thinks vodafone is Epic at 20 Mar 2012 03:09:57 AM

Fallen out with my best mate because he was ignoring me. Oh wait a minute no he wasn't just vodashite sent me his message 4 days after he left it. Just aswell it wasn't my dad telling me he's off to hospital hey.

Share on facebook

21157 Someone from VIC thinks vodafone is Just plain bad at 19 Mar 2012 08:13:00 PM

Vodafone suck i run a busines in torqauy victoria on the surf coast and the coverage is just weak telstra have five base stations optus three and voda just one in using a 2100 mhz nokia x6 and now are using 2g network just to get a signal to make a call its has allways been a voda no go zone so come on voda put a tower in north torqauy and not one base station to cover a growing town with all most ten thousand people.

Share on facebook

21156 Someone from QLD thinks vodafone is MILKING PEOPLES MONEY at 19 Mar 2012 05:15:54 PM


my balance deduction.....6 hours ago (19th march 2012)
I recharged my sim with $30 which has a validity of 365 days.I got a balance of $30
But my balance is being deducted every hour,I havr not made any calls nor have I messeged anyone,why is this happening.I want a clarification n my balance back.I recharged it on 15th of march when my balance was $30 but now it has reached $ 14.80 without makimg any calls and messages.
Thank You,

Hiya Santanu

VodaNoFone NoCommunity won't get back to you until it's too late.
The lights are on but nobody is home.
Your balance will disappear before your very eyes.

I am going to have a big fat guess and say you have a smartphone with an application running in the background which you do not know about.
Turn the application off.
If you just turn the phone off the application is still chewing out your credit.
My advice is throw away your smartphone and leave Vodafone forever or you will be sorry.
Smash your Vodafone SIM card
Smartphones are not called smartphones for nothing,as they are very good at eating up all your money
Buy an old G2 phone ,at least you have control over that phone
Vodafone does not want you to have control.

From your friends at

Share on facebook

21151 Someone from VIC thinks vodafone is A lot at 19 Mar 2012 02:21:21 PM

I have no reception at my house and I'm quite near the city.

Share on facebook

21150 Someone from NSW thinks vodafone is Huge failure!! at 18 Mar 2012 11:15:01 PM

Just joined Vodafone, I mean vodafail from 3. I was told I have excellent coverage in my area prior to signing up. Well that was a big lie!! I have had dropped calls after dropped calls, extremely bad reception and zero reception in one room of my house. Well what a joke vodafail is. They are heavily advertising for new customers, but they can't even satisfy their existing customers. I have been with them for 3 months now, haven't paid a bill yet because I have complained... I'll be switching to another provider for sure! Thanks for letting me vent

Share on facebook

21149 Someone from QLD thinks vodafone is A CHEAP AND NASTY TELCO at 18 Mar 2012 12:53:08 PM


Christian Kerr and Mitchell Bingemann
The Australian March 16, 2012 12:00AM
Source: The Australian

THE owners of embattled telco Vodafone Australia are looking for buyers, industry sources say, with an abbreviated information memorandum circulating among potential purchasers in Europe and Asia.
The Australian understands that a preliminary information memorandum to test the market reaction to a sale has been circulated to cashed-up telcos and sovereign wealth funds in Asia, the Middle East and elsewhere.

Qtel, Etisalat, Korea Telecom and NTT Docomo are believed to have seen the initial sales document, as has China Telecom, a controversial potential purchaser.

"Vodafone might say no, but they are hawking it, no question," one industry source said.

Vodafone Australia and one of its two 50 per cent shareholders, Britain's Vodafone Group, vehemently deny that the mobile operation is flirting with a sale and dismiss the suggestion as rumour.

"Vodafone remains fully committed to our operations in Australia and our sole focus is on the turnaround of the business," said a Vodafone Group spokesman.

...Vodafone Australia's other 50 per cent shareholder, Hutchison Whampoa, has also said it is committed to the local operation, and managing director Canning Fok has pledged financial support through the turnaround.

"We have provided and will continue to provide extensive financial support for VHA to accelerate the work needed to ensure all of our customers in Australia enjoy state-of-the-art mobile network services," Mr Fok has said.

However, analysts and industry sources are not convinced and wonder how much money the troubled mobile carrier's shareholders can commit to it, and for how long, especially after the slew of network disasters, profit erosion and customer defections that have plagued Vodafone in the past 18 months.

The Vodafone joint venture lost $336 million in 2011 and shed 554,000 customers (taking its total subscriber base down to 7 million) as ongoing network issues and customer confidentiality breaches took their toll.

Its customer base shrank by 179,000 in the six months to December, compared with gains of 313,000 at Optus and 958,000 at Telstra over the same period.

Its deteriorating balance sheet and exodus of customers has forced Vodafone Australia to embark on a major cost-cutting program that is expected to result in hundreds of job losses as it strives to reignite its sales performance.

Even though the carrier has injected $1 billion to improve and upgrade its mobile network to lure back customers, some analysts predict two more years of losses as spectrum renewal and interest costs hit the bottom line.

Renewal of its spectrum licences is expected to cost Vodafone $710m over the next two years and that will rise to up to $2bn by 2017 once the government finalises auctions of airwaves currently used by analog TV broadcasters.

Vodafone now needed to put a lot more into capital expenditure than it had in the past "just to put a bandaid on its wounds", said one analyst who declined to be named.

"All the problems Vodafone has experienced over the last 18 months have tested its parent companies' patience and we know that Vodafone Group has sold struggling operations in the past, so you can't entirely rule out a sale," the analyst said.

China Mobile, which has almost 650 million customers and which recently set up an office in Australia, is one potential buyer of Vodafone. The Chinese giant last year reported a profit of $19bn on revenues of $80bn.

With about $US50bn ($47.7bn) in the bank and between $US16bn and $US17bn in free cashflow each year, it has the cash needed to fund an acquisition the size of Vodafone Australia.

However, analysts say the Chinese telco would be unlikely to view Vodafone as an attractive prospect because of the limited growth profile of Australia's maturing mobile market.

"China Mobile has growth aspirations but in the past three to four years they haven't made any acquisitions. I'd be surprised if they ventured into Australia anyway because all they want is growth," the analyst said.

"And I also seriously doubt that too many European carriers would want to come to Australia and compete with Telstra and Optus. Life would be very tough, unless of course Vodafone turns out to be a very cheap asset."


Share on facebook

21148 Someone from NSW thinks vodafone is No Mobile Broadband still in Hurstville NSW at 17 Mar 2012 10:47:49 PM

Hurstville NSW has major Vodafone mobile data issues at present.
Hurstville Westfields Vodafone Shop staff today confirmed with me that there has been no Vodafone mobile broadband in the shopping centre and around Hurstville for some time and that they have been complaining or alerting Vodafone about this. Vodafone website does not show this major ongoing fault in their Status page, which suggests we are seeing a rerun of late 2010 and 2011 when Vodafone was well aware of the technical faults but refused to let their customers know about this on the website.

My conversation with Vodafone support tomorrow is going to be most interesting when I notify them they are in breach of contract and letting know I will be terminating the contract early without penalty, and demanding credits for only partial supply of service, as soon as I can port away to a supplier that can actually provide a mobile phone+broadband service.

Would not be surprised if Vodafone is about to get some extremely adverse media coverage and quite likely that some senior voda heads will roll over this issue.
I feel really sorry for the voda staff having to deal with this.

Many would consider Voda not fit to hold a carrier licence in the way they continue to appear to be covering up network issues.

Share on facebook

21147 Someone from QLD thinks vodafone is LOOKING LIKE IT IS TRADING AS INSOLVENT. at 17 Mar 2012 03:45:23 PM




From 1 January 2012 companies that do not comply with Regulation 90 of the Competition and Consumer Act 2010 when providing warranty against defects documentation to a consumer, face potential penalties.

When a supplier provides warranties with goods sold to consumers it is generally the case that companies will agree to repair or replace defective goods. Such warranties are normally set out in a warranty card accompanying the product.

Regulation 90 requires that companies must provide certain information with the warranties they provide to consumers. The information prescribed by the Regulations is extensive and includes how the consumer can claim under the warranty, details of the supplier and a mandated set of wording which sets out the consumer's rights.

The requirements only apply if the warranty against defects is made to a 'consumer'. In general, a person is a consumer if they acquire goods or services and:

the price for the goods or services is $40,000 or less; or
the goods or services in question are of a kind ordinarily acquired for personal, domestic or household useor consumption.
Failure to comply with the new warranty information requirements could expose suppliers to fines of up to $50,000 per offence for bodies corporate and $10,000 for individuals.

Share on facebook

21146 Someone from NSW thinks vodafone is In Breach of Trade Practices Act at 17 Mar 2012 02:52:01 PM

Vodafone said it was "truly sorry" to have "let down" some of its customers. It had ironed out earlier technical issues and fast-tracked capacity upgrades.

The telco said in the next year more than 2500 sites would be upgraded or added to the Vodafone 3G network.

The upgrades are part of a claimed $1 billion investment in Vodafone's network following its merger with Hutchison. Vodafone claims congestion issues in the CBD and other areas are now largely ironed out.

But while Telstra has announced that it is building a fast new mobile network based on 4G technology, Vodafone said it was waiting for 4G devices to arrive before upgrading its network to the new technology.

Telsyte analyst Foad Fadaghi said this "contrasts with the strategy of '3' [part of VHA now] that built its 3G network prior to the widespread availability of 3G handsets".

"It's really a wait and see to see how the fixes and upgrades have gone and also if the problems have financially impacted the company," Fadaghi said.

Mark Novosel, telecommunications market analyst at research firm IDC, said it was clear Vodafone was taking appropriate steps to address the issues facing its network but "an issue of this scale and complexity can't be expected to be resolved overnight".

He said Vodafone would have been seen in a much more favourable light by customers had it been "more forthcoming" about its issues from the start.

"The one thing that surprises me is that, having seen Optus go through significant network issues in the past, I would have expected Vodafone to start increasing network capacity earlier in order to mitigate similar issues," Novosel said.

"In Vodafone's case, however, a combination of software issues preventing the addition of capacity at a critical time and having the most competitively priced data plans in the market hit the network hard, leading to increased demand for data, and the inability to add necessary capacity when it was needed most."

One of the major issues Vodafone customers complained about was customer service. They often had to spend hours on hold, only to be put through to an overseas call centre that in many cases could not solve their issues and did not have the most up-to-date information.

Today, Vodafone said it had added more than 300 additional customer care representatives in the past three months. A call-back option had also been introduced so customers would not have to wait on hold during peak times.

Vodafone has also improved communication, regularly updating customers on its website. In the coming weeks it said it would introduce an online customer forum that would enable users to share information and tips and give Vodafone feedback.

Brimo, the software engineering graduate who started the complaint website out of frustration with Vodafone, said he was "pleased" to hear that Vodafone was making improvements but "it's just taken them a while to communicate all of this to their customers".

In late January, Brimo submitted a damning 30-page report to Australian regulators summarising accounts by 12,000 Vodafone customers of poor network coverage, customer service and complaint handling by the telco giant.

"The challenge Vodafone will face is getting their customers to trust them again," Brimo said.

"Those customers that already left probably won't consider Vodafone for a while and those that stayed have a worse impression of the company than before. The loss in goodwill will affect them for some time to come."

Vodafone's apology may be too little too late for many of its customers. Law firm PiperAlderman said more than 22,000 customers had signed up to its class action lawsuit against the telco, although it has not revealed who will be funding the litigation.

The Australian Communications Consumer Action Network (ACCAN) said it knew of many customers who had already exited their contracts with Vodafone and others had been compensated by having bills waived or by some other arrangement with Vodafone.

"Vodafone, while slow to respond to the problems initially, has made an effort to make up for them since," ACCAN chief executive Teresa Corbin said.

ACCAN said now was a crucial time for the telco industry, with the communications regulator due to report on its "Reconnecting the customer" inquiry and the Telecommunications Protection Code under review.

"This Vodafone incident has highlighted how crucial it is we get these customer service and complaint handling issues fixed now with the National Broadband Network being rolled out around the country. We don't want to migrate these problems to a broadband future where there are even more complex products and services available – we need to get the basics right," Corbin said.

Last week, the Privacy Commissioner, Timothy Pilgrim, found Vodafone breached privacy laws by failing to properly protect customers' personal information.

Two days later Vodafone was forced to give prepaid customers free calls and texts after its credit recharge system failed.